Angelplatz.de - contact form

If your order has not already been processed, it should be possible to change it. The best thing to do is to contact our fishing team via our contact form or by phone from Monday to Friday between 9 a.m. and 19 p.m. on our Service hotline 06431/97 69 69 0.

We have a large part of the items offered on our site in stock. Depending on the payment method, your order will be sent to you on the same day or at the latest on the day the money is received. The delivery is insured in a padded box and will reach you within 1-3 working days, provided the delivery address is within Germany. For shipments to Austria, the delivery time is delayed by 3-5 working days. We order items that are marked with a yellow symbol directly from the manufacturer. The delivery time is around 4-7 working days.

In addition to the prices quoted, shipping costs may apply for delivery:

If the value of the goods is less than € 149,00, shipping costs will be incurred.
You can find the shipping cost table here: https://www.angelplatz.de/versandkosten

From a goods value of € 149,00, delivery is free of charge.
(Bulky goods surcharges may apply separately)

When sending via DPD Express, an express surcharge of € 7,00 applies in addition to the regular shipping costs.

Delivery to Austria:
For deliveries to Austria, shipping costs of € 9,90 arise regardless of the value of the goods
(Bulky goods surcharges ...

Please first check whether you have received all of the packages named in the shipping confirmation. If this is the case and items are still missing, please contact us using our contact form or by phone from Monday to Friday between 9 a.m. and 19 p.m. on our Service hotline 06431/97 69 69 0.

If the order has not already been processed, cancellation is possible. The best thing to do is to contact our fishing team via our contact form or by phone from Monday to Friday between 9 a.m. and 19 p.m. on our Service hotline 06431/97 69 69 0.

Please check the package status using the shipment tracking that was linked in the shipping confirmation. If the information there does not help you, please contact us using our contact form or by phone from Monday to Friday between 9 a.m. and 19 p.m. on our Service hotline 06431/97 69 69 0.

You have the right to withdraw from the contract within fourteen days without giving a reason.
If the value of goods exceeds € 40,00, you will receive a free return slip upon request.
If you have any further questions or if anything is unclear, please contact us using our contact form or by phone from Monday to Friday between 9 a.m. and 19 p.m. on our Service hotline 06431/97 69 69 0.

You have several options to opt out Newsletter to unsubscribe. To do this, you can log in via your customer profile and Newsletter about "My account" to unsubscribe.

If you are not registered with a customer account, you can also unsubscribe here . perform

Of course, you can also unsubscribe directly in the Newscarry out the letter yourself.

Please contact us via our contact form or by phone from Monday to Friday between 9 a.m. and 19 p.m. on our Service hotline 06431/97 69 69 0. If you have returned the goods without prior contact with our fishing team, we absolutely need the package number with which the goods were sent to us.

It is possible that the receipt of your payment and the dispatch of the payment reminder or reminder may have overlapped. Please remember that the processing times for transfers vary from bank to bank. If your payment has already been made more than a week ago, please check your account statement to ensure that the customer number, invoice number and amount have been correctly specified in accordance with the payment reminder or reminder. Ideally, you should send us a copy of your bank statement so that our accounting department can research the payment. If you have further questions or ambiguities ...

You can choose between DPD and DHL.
Please note that we cannot ship some items with DHL due to their dimensions.

As soon as you have successfully sent an order via Angelplatz.de, you will receive an order confirmation to the email address you provided. We have successfully received the order as soon as you have received this confirmation from Angelplatz.de.

If you do not receive an order confirmation by email, please check your spam folder. You can also use the login in your customer account to check whether the order is displayed and processed there.

Should you not be able to log in, for example because you have ordered via a "guest account" without registration or a typo in the ...

The parcel carrier will either hand your order over to a neighbor or leave you a notification with which you can request a new delivery or pick up the delivery within the next 7 working days at the relevant branch. You also have the option of having your deliveries sent to a packing station or, after concluding a so-called "garage contract", to have them deposited in a location that is not visible to third parties.

No, we only deliver within Germany and Austria.

From the second order, you can also have your delivery sent to an external delivery address or a packing station. You can easily create this address during the ordering process.

Please contact us via our contact form or by phone from Monday to Friday between 9 a.m. and 19 p.m. on our Service hotline 06431/97 69 69 0.

Please note that your email address can only be changed by our fishing team. Please send us both the old and the new email address using our contact form.

In order to review the matter, we need the following information by email:
- Bill number
- Description of the defect
- Photos
- Telephone number for queries
Please send this information to info@angelplatz.de. We will then get in touch with you as soon as possible.

Dear customers,

In the course of the growing spread of the coronavirus, we are seeing increased demand in online shopping, which could also affect your order in the short term.

Due to the corona pandemic, we, our manufacturers and suppliers, as well as the shipping service providers, are unfortunately experiencing delays in some cases.

Rest assured that we will do everything we can to ensure that your order goes smoothly.
Of course, we attach great importance to compliance with all hygiene measures in order to guarantee you flawless goods ...

The transfer form is, regardless of the selected payment method,
always printed.
If you have already made the payment, you will of course not have to take it into account.

Depending on the amount of your order, the result of your credit check, the balance of your customer account www.angelplatz.de and the country of your shipping address, you will be offered a choice of the following payment methods:
Payment on account, direct debit, prepayment, credit card, PayPal, Giropay and cash on delivery.
The option of paying on account and by direct debit depends on the result of a credit report.
If you choose the "direct debit" payment method, your account will be debited about two weeks after receipt of the goods.