Angelplatz.de contact

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Please contact us if you have any questions:

Hotline: 06431 / 97 69 69 0

The fishing hotline is open Monday to Friday from 9.00 a.m. to 19.00 p.m.

Email: info@angelplatz.de Whatsapp: + 1 555-700-0600

FAQ

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If your order has not already been processed, it should be possible to change it. The best thing to do is to contact our fishing team via our contact form or by phone from Monday to Friday between 9 a.m. and 19 p.m. on our Service hotline 06431/97 69 69 0.

As soon as you have successfully submitted an order via Angelplatz.de, you will receive an order confirmation to the email address you provided. The order has been successfully received by us as soon as you have received this confirmation from Angelplatz.de. If you do not receive an order confirmation by email, please check your spam folder. You can also check whether the order is displayed and processed there by logging into your customer account. If it is not possible to log in because, for example, you ordered via a “guest account” without registering or there was a typo when entering your...

The transfer form is, regardless of the selected payment method,
always printed.
If you have already made the payment, you will of course not have to take it into account.

In order to review the matter, we need the following information by email:
- Bill number
- Description of the defect
- Photos
- Telephone number for queries
Please send this information to info@angelplatz.de. We will then get in touch with you as soon as possible.

Please note that your email address can only be changed by our fishing team. Please send us both the old and the new email address using our contact form.

Please contact us via our contact form or by phone from Monday to Friday between 9 a.m. and 19 p.m. on our 06431 / 97 69 69 0.

From the second order, you can also have your delivery sent to an external delivery address or a packing station. You can easily create this address during the ordering process.

You can view the shipping options at the following link. Shipping options

The parcel carrier will either hand your order over to a neighbor or leave you a notification with which you can request a new delivery or pick up the delivery within the next 7 working days at the relevant branch. You also have the option of having your deliveries sent to a packing station or, after concluding a so-called "garage contract", to have them deposited in a location that is not visible to third parties.

You can choose between GLS, DPD and DHL.
You can find the shipping options at the following link: Shipping options

We have the majority of the items offered on our site in stock. Depending on your payment method, your order will be sent to you on the same day or at the latest on the day the money is received. The delivery is insured in a padded box or in a shipping bag and reaches you within 1-3 working days if the delivery address is within Germany. For shipments abroad, the delivery time is delayed by 3-5 working days. We order items marked with a yellow symbol directly from the manufacturer. The delivery time here is around 4-7 working days.

It is possible that the receipt of your payment and the dispatch of the payment reminder or reminder may have overlapped. Please remember that the processing times for transfers vary from bank to bank. If your payment has already been made more than a week ago, please check your account statement to ensure that the customer number, invoice number and amount have been correctly specified in accordance with the payment reminder or reminder. Ideally, you should send us a copy of your bank statement so that our accounting department can research the payment. If you have further questions or ambiguities ...

Please contact us via our contact form or by phone from Monday to Friday between 9 a.m. and 19 p.m. on our 06431 / 97 69 69 0. If you have returned the goods without prior contact with our Angelplatz team, we absolutely need the parcel number with which the goods were sent to us.

You have several options for unsubscribing from the newsletter. To do this, you can register via your customer profile and the newsletter via "My account" to unsubscribe.

If you are not registered with a customer account, you can also unsubscribe here . perform

Of course, you can also unsubscribe directly in the newsletter yourself.

You have the right to withdraw from the contract within fourteen days without giving a reason.
If the value of goods exceeds € 40,00, you will receive a free return slip upon request.
If you have any further questions or if anything is unclear, please contact us using our contact form or by phone from Monday to Friday between 9 a.m. and 19 p.m. on our 06431 / 97 69 69 0.

Please check the package status using the shipment tracking that was linked in the shipping confirmation. If the information there does not help you, please contact us using our contact form or by phone from Monday to Friday between 9 a.m. and 19 p.m. on our 06431 / 97 69 69 0.

If the order has not already been processed, cancellation is possible. The best thing to do is to contact our fishing team via our contact form or by phone from Monday to Friday between 9 a.m. and 19 p.m. on our 06431 / 97 69 69 0.

Please first check whether you have received all of the packages named in the shipping confirmation. If this is the case and items are still missing, please contact us using our contact form or by phone from Monday to Friday between 9 a.m. and 19 p.m. on our 06431 / 97 69 69 0.

In addition to the prices quoted, shipping costs may apply for delivery:

If the value of the goods is less than € 199,00, shipping costs will be incurred.
You can find the shipping cost table here: Shipping costs
From a goods value of € 199,00, delivery is free of charge.
(Bulky goods surcharges may apply separately)

When sending via DPD Express, an express surcharge of € 7,00 applies in addition to the regular shipping costs.

Delivery to Austria, Netherlands, Belgium, Luxembourg:
Regardless of the value of the goods, shipping costs amount to...

Depending on the amount of your order, the result of your credit check, the balance of your customer account www.angelplatz.de and the country of your shipping address, you will be offered a choice of the following payment methods:
Payment by invoice, direct debit, advance payment, credit card, PayPal or Giropay.
The possibility of paying by invoice and direct debit depends on the result of a credit report in conjunction with the invoice value.
If you use the "direct debit" payment method, your account will be debited approximately two weeks after receipt of the...